University of Wisconsion - Eau Claire




Community Connections Team - Fall 2019 and Spring 2020

30 hours

Community partner: Marshfield Clinic
Supervisor: TREVOR BEGIN
Beginning date:
Ending Date:

Service-Learning Proposal Description


Briefly describe the project and the community need to be addressed.

Answer Health is determined by factors far beyond the walls of clinics. Housing, food, clothing, transportation, and insurance instability are just some of the barriers that keep individuals in the Eau Claire area from staying healthy. There are many resources addressing these needs, but often people go without, simply because they are unaware of the programs available to them. Community Connections Team (CCT) seeks to fill that gap. Volunteers meet with individuals to address their needs by connecting them with appropriate resources. Through conversation with patients and with resource organizations, volunteers are able to refer patients to organizations that are right for them. They then follow up with the patients to make sure all their needs have been addressed.


What is the mission of the agency or organization?

Answer Marshfield Clinic Health System knows that improving the health and quality of life goes beyond the walls of health care systems. Marshfield Clinic, Family Health Center, Inc. and the University of Wisconsin-Eau Claire are working together to connect patients with community resources with the goal of improving health and quality of life.


What skills are required for this project? 

Answer Students of all majors are encouraged to apply. The variety of perspectives and skills that students bring to the volunteer office are valuable assets in helping us continually improve our program. The following skills are personal attributes, physical, vision, and mental skills are required:must be able to maintain confidentiality; must have initiative, and ability to work independently as well as part of a team; must be able to be empathetic and non-judgmental in volunteering with patients; must be able to maintain healthy boundaries; must possess skills related to flexibility, time management and problem solving; must be able to communicate clearly and comfortably in person and on the phone; must possess problem-solving skills; must possess ability to identify community resources to assist with patient needs (after training is given); must pass drug screen, background and Employee Health checks. Note: Students with knowledge of medicine, social work, foreign languages, etc. may have opportunities to utilize these skills in working with patients and assisting other volunteers.


What are the objectives for the student learning and service?

Answer Volunteering for CCT is an experiential learning opportunity where students gain professional skills while positively impacting the Chippewa Valley community. The following are the goals we hope to meet for each volunteer: •Gain experience working directly with a diverse population •Gain experience working in a clinical setting •Enhance professionalism by coordinating with other aid organizations •Raise awareness of the complex difficulties that Eau Claire residents face •Raise awareness of the many available community resources in Wisconsin •Develop an understanding of the systemic causes behind why some needs are more prevalent than others, and certain regions are at higher risk •Build skills in conducting basic research, problem-solving, and data entry targeted to meeting specific needs •Work effectively on a team


What are the availability requirements for the student?

Answer tudents commit to one 3-hour training prior to the start of classes, then at least 2 semesters (may include Interim as a semester) of one desk shift per week. Desk shifts are 8:30-11:00 AM, 11:00 AM – 2:00 PM, and 2:00 – 5:00 PM, Monday-Friday. (Shifts can be flexible based on class schedule needs).


Additional information (not required).

Answer he following volunteer location sites are available in the Chippewa Valley region: Marshfield Medical Center – Eau Claire (2116 Craig Rd, Eau Claire, WI 54701); Marshfield Clinic Health System – Oakwood Center (3501 Golf Rd, Eau Claire, WI 54701; Family Health Center of Marshfield – Chippewa Falls Dental Center (850 Lakeland Dr, Chippewa Falls, WI 54729) Complete application at least one full week prior to the start of classes to participate in pre-semester training.