University of Wisconsion - Eau Claire




Digital Literacy Coaching

30 hours

Beginning date:
Ending Date:

Service-Learning Proposal Description


Briefly describe the project and the community need to be addressed.

Answer Access to high-speed internet is expanding rapidly across Eau Claire County, but there are many community members who still cannot use the internet and its resources until they receive digital literacy training on cellphones, laptops, iPads, or other devices they have. After a brief training, students will be able to contact community members they've been paired with and develop their digital literacy skills through one-on-one training sessions. Training sessions will assess the needs of the community member, coach them through learning activities, and point community members towards a variety of resources to continue their learning past sessions.


What is the mission of the agency or organization?

Answer The United Way's mission is to improve lives and build stronger Chippewa Valley communities by bringing resources together to advance the common good.


What skills are required for this project? 

Answer Most, if not all, college students have already developed a strong foundation of digital literacy skills that can be used to participate in this project. Basic phone and computer skills like: using social media, Zoom, privacy and security, email, presentations, online searching, and connecting a device to the internet are all skills that citizens may show an interest in learning. Students will be contributing to the development of an educational and supportive program. There will be a learning curve for participants, so patience and a focus on relationship building alongside digital literacy skills training is essential.


What are the objectives for the student learning and service?

Answer Assist community members in developing digital literacy skills and build trusting relationships with residents from Eau Claire County. Students will gain valuable experience in teaching others, adapting to varying needs and perspectives, and using a variety of communication tools to engage with residents.


What are the availability requirements for the student?

Answer Digital training can be accomplished anytime the student and the community member has time for coaching.


Additional information (not required).

Answer Digital Literacy Coaching is a part of a larger, newly-established Digital Equity & Inclusion Program at the United Way of the Greater Chippewa Valley. This program seeks to bridge the digital divide in Eau Claire County by focusing on increasing digital training, devices, broadband access, and tech support for those in need (with particular attention to low income households, rural communities, and minority groups). In doing this, we are partnering with a variety of community organizations. We work very closely with Eau Claire County's Broadband Committee, which has played a huge role in expanding broadband access for all Eau Claire County residents. There are currently three projects in the works that are expanding high-speed internet access to unserved and underserved areas of Eau Claire County. After these projects are completed, two of the 13 townships in the county will have the capability of bringing high-speed fiber to the premises for all township residents. The Broadband Committee has a vision of repeating that process in the remaining townships until all county residents have access to high-speed internet.